CSRs

Method: GET

Search Endpoint: https://api.callcap.com/v2/get/callsurance/csrs/; Query accessible CSRs ("Agents" or Employees)

Resource Endpoint: https://api.callcap.com/v2/get/callsurance/csrs/<csr_id>/; Returns data for a single CSR

Parameters

Note: All parameters are optional and have useful defaults

Name	Description	Default	Accepted values
corporate_id	One Callcap top level "Corporate" account ID	(No restriction)	Numeric; Corporate account ID your login has access to
division_id	Any amount of Callcap 2nd level "Division" account IDs	(No restriction)	Numeric; Division account IDs your login has access to
location_id	Any amount of Callcap 3rd level "Location" account IDs	(No restriction)	Numeric; Location account IDs your login has access to
search_term	Freeform query parameter. `search_term` is checked against CSR name. Slightly fuzzy-search such that search_term="john" will return CSRs like "John Smith" and "Dave Johnson".	(None)	String

Example JSON response (formatted for clarity)

{
      "status": "success",
      "csr":
      [
        {
          "csr_id": 0,
          "csr_name": "Administrator",
          "access": "global"
        },
        {
          "csr_id": 57423,
          "csr_name": "Alison",
          "access":
          [
            {
              "account_type": "corporate",
              "account_id": 1
            },
            {
              "account_type": "location",
              "account_id": 20
            },
            {
              "account_type": "location",
              "account_id": 25
            }
          ]
        },
        ...
        {

          "csr_id": 98564,
          "csr_name": "John",
          "access":
          [
            {
              "account_type": "corporate",
              "account_id": 1
            },
            {
              "account_type": "location",
              "account_id": 30
            },
            {
              "account_type": "location",
              "account_id": 35
            }
          ]
        }
      ]
    }

status is a string attribute present on every response and will be "success" when a successful request is completed.
csr is an array of objects, with each object containing details on a specific CSR, including csr_id, csr_name and an "access" array.
access is an array of objects, with each object containing details on a specific Account that the CSR "has access to" (can take calls for).